About Us

Committed to safe, reliable transportation for South Bend and beyond. Founded with a mission to make dependable transportation accessible, JC Transport Solutions LLC provides shuttle transportation, airport rides, local rides, chauffeur services, and non-emergency medical transport. Our approach centers on professionalism, punctuality, and people-first service.

Our Story and Mission

JC Transport Solutions LLC was created to answer a consistent need in the community: reliable, predictable, and professional transportation. Our founders recognized that traditional rideshare solutions and limited transit options left gaps for people who needed scheduled access to work, medical appointments, airports, and group travel. We set out to build a transportation company that prioritizes safety, clear communication, and reliability.

Mission

To provide safe, punctual, and compassionate transportation services that connect people to work, medical care, travel, and community — with transparent pricing and professional drivers.

Vision

To be South Bend’s most trusted transportation partner — recognized for reliability, accessibility, and service excellence.

Core Values

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Safety

Every decision is made with passenger and driver safety as the primary consideration.

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Reliability

We deliver predictable pick-up and drop-off times and transparent updates.

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Professionalism

From drivers to dispatchers, every team member upholds respectful, courteous service.

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Accessibility

We design services that meet varied mobility and scheduling needs.

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Community Focus

We support the South Bend community by ensuring access to employment, healthcare, and travel.

Consistency, Care, and Commitment

Our values are shown in every aspect of every service that we provide, without fail or hesitation.

Our Team and Expertise

Our team is a blend of transportation professionals, local route planners, experienced drivers, and customer service staff focused on delivering a positive passenger experience.

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Dispatch and Scheduling

Our dispatchers are skilled in route optimization and customer communication to ensure minimal wait times.

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Drivers

All drivers are fully licensed, background-checked, and trained in customer service, safe vehicle operation, and passenger assistance.

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Operations Management

Our operations leaders design efficient schedules, coordinate with facilities and employers, and ensure service reliability.

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Fleet Maintenance

Our maintenance team keeps vehicles in top condition through routine inspections and servicing, ensuring both safety and comfort.

Why JC Transport Solutions LLC Is Unique

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Local Focus:  We prioritize service to South Bend and neighboring communities, knowing routes, airports, and important local destinations.

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Customizable Contracts:  From fixed-route shuttles for residential communities to employee transportation for businesses, we design service packages that match client needs.

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Non-Emergency Medical Transport (NEMT):  We provide compassionate transportation for outpatient and follow-up medical appointments, ensuring patients arrive on time and with needed assistance.

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Consistent Pricing:  Clear and transparent billing for both recurring and ad hoc services — no surge pricing.

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Customer-first service:  We treat every passenger with dignity and professionalism, catering to specific needs and timelines.

How We Serve Different Customers

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Individuals

Local rides, airport transfers, and private chauffeur options give individuals safe and punctual travel without relying on inconsistent services.

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Families

Group-friendly vehicles and scheduled shuttles make family travel to events and airports easier and safer.

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Businesses

Employee shuttles, shift-based transportation, and corporate rides reduce lateness and support workforce reliability.

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Healthcare Facilities

Regular outpatient transport routes and ad hoc trips help patients get to clinics and follow-up care on time.

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Residential Communities

Community shuttles for senior living and apartment complexes provide reliable access to shopping, appointments, and social activities.

Re-Entry Centers

Facilities that provides a structured, supervised environment and essential services to help individuals transition from incarceration back into the community.

Safety, Training, and Compliance

Safety is integral. Our compliance protocols, training programs, and vehicle maintenance ensure every ride is secure.

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Driver Screening:  Background checks, driving record verification, and periodic performance reviews.

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Ongoing Training:  Defensive driving, passenger assistance, confidentiality, and emergency response training.

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Vehicle Inspections:  Pre-trip checks, routine servicing, and sanitation protocols between passengers.

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Insurance and Compliance:  Fully insured operations and adherence to local regulations for transportation services.

Community Involvement and Partnerships

JC Transport Solutions LLC partners with local organizations to improve mobility in South Bend. We collaborate with health providers, employers, residential managers, and schools to ensure transport options meet real-world needs.

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Employer Partnerships:  Coordinated shuttle schedules that align with shift times to support employees’ reliable commute.

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Healthcare Collaboration:  Dedicated outpatient routes and scheduling that accommodates clinic hours and appointment windows.

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Community Outreach:  Participation in local events to increase awareness about safe, accessible mobility options.

Our Commitment to Accessibility

We know that transportation can be a barrier for many. We design services that are accessible for passengers with mobility challenges, providing assistance when booked in advance and using vehicles appropriate for varying needs. Please call (800) 494-4548 to discuss specific accessibility needs so we can best accommodate passengers.

Sustainability and Efficiency

Operating responsibly includes considering environmental impact. JC Transport Solutions LLC emphasizes efficient routing and well-maintained vehicles to minimize fuel consumption and emissions. For organizational clients, consolidated shuttle services can reduce the number of individual car trips, lowering the community’s overall environmental footprint.

Frequently Asked Questions (FAQs)

  • What services do you offer?

    Shuttle transportation, airport rides, local rides, chauffeur/private transportation, work (employee) transportation, and outpatient/non-emergency medical transportation.

  • How can organizations contract your services?

    Call (800) 494-4548 to speak with our operations team. We tailor contracts to route frequency, passenger volume, and scheduling requirements.

  • What measures do you take for passenger safety?

    Driver vetting and training, vehicle inspections, sanitation protocols, and clear communication with passengers about arrival windows and driver details.

Contact and Next Steps

To learn more about corporate contracts, recurring shuttle options, or to arrange a one-time ride, call (800) 494-4548. Our team will guide you through service options, pricing, and scheduling.